1. Order Support

Q: What if I have a problem with my order?

A: If anything is missing, damaged, or incorrect, please email us at contact@apparelretailgroup.com within 7 days of delivery. Include your order number and a photo of the issue, and our team will resolve it promptly.

2. Payments

Q: What payment methods do you accept?

A: We currently offer Cash on Delivery (COD) only.

3. Shipping & Delivery

Q: How long does delivery take?

A: Standard delivery within Lebanon takes approximately 2 to 4 working days, although during sales and promotions it may take slightly longer.

4. Exchanges & Returns

Q: What is your exchanges and returns policy?

A: We don’t offer refunds, but you can exchange your purchase (for a different size or item) within 15 calendar days of delivery. All items must be returned with:

The original box, The purchase voucher, All labels intact.

5. Retail Partnerships

Q: I’d like to sell Adrun in my store or become a distributor. What do I do?

A: Fantastic! Email us at contact@apparelretailgroup.com and our Retail Partnerships team will get back to you with details.

6. Still Have Questions?

If your question isn’t answered here, feel free to reach out at contact@apparelretailgroup.com or via our chat widget — we’re here to help!