Return & Exchange
At Adrun, your satisfaction is our priority. If you need to exchange your purchase, please read the policy below:
Exchange Policy
Timeframe: You have 15 calendar days from the date of delivery to request an exchange.
Eligibility: Exchanges are accepted for:
- A different size of the same item
- Any other item of equal or greater value
Condition: All returned items must be:
- In their original box
- With the purchase voucher included
- All labels and tags still attached
- Unworn and in resalable condition
How to Initiate an Exchange
Email us at contact@apparelretailgroup.com with:
- Your order number
- The item(s) you wish to exchange
- A brief explanation of what you’d like instead (size or alternate product)
- We’ll send you an exchange authorization and instructions on where to ship your original item.
Once we receive and inspect your return, we’ll ship out your exchange.
-
Important Notes
No refunds — we offer exchanges only. - Exchanges must be postmarked within 15 calendar days of delivery.
- During sales or promotions, processing times may be slightly longer.
Need Help?
If you have any questions about our Returns & Exchanges policy, please contact us at contact@apparelretailgroup.com. We’re here to make it right!
Your free trial with BSS B2B Lock has ended - All locks in paid plan will be disabled! Start a subscription or continue with our free plan.
Only you can see this notice.